2023 Cancellation T&C

2023 Cancellation & Refund T&C

For 'new' entries into the 2023 event (i.e. entered from the ballot or wait list and not transferred from a previous year) are subject to the following cancellation and refund policy.

2023 Refund Protection (Booking Protect)
During the entry process there is an option of taking out Booking Protect. Booking Protect is a third-party refund protection. Booking Protect is available to athletes that are making a payment of entry fee into the 2023 event (it does not cover transfer entry amounts). Booking Protect is an optional service offered to customers at the time of entry, it cannot be purchased later. Purchasing refund protection through Booking Protect allows you to request a full refund in the unfortunate event that you cannot attend due to any of their predefined covered circumstances. Booking Protect does not cover you if the Coast to Coast is forced to cancel the event – refer to COVID-19 Cancellation Policy 2023.

Booking Protect costs an additional 8% of your entry fee. Terms and Conditions can be found here, with further information can be found here.

To request a refund via Booking Protect please complete the Booking Protect form.

If Refund protection has not been purchased, your refund will be determined by the date you submit a withdrawal form or notify us in writing via email of your intention to cancel your entry. 

The below sets out the relevant dates, cancellation fees and refunds. 
*Tandem withdrawals after 1 November the cost of the Tandem kayak hire ($345) will be taken off any refund due.
Item Withdrawal date Refund available
Entry Fee Before 30 September 2022 75% refund less installment entry deposit*
Entry Fee Between 1 October & 31 December 2022 40% refund less installment entry deposit*
Entry Fee Between 1 January & 17 February 2023 No refund
Meals Before 5 January 2023 100% refund
Transport Before 5 January 2023 100% refund
Photos Before 5 January 2023 100% refund
Refund Protection (Booking Protect) Non-refundable
Credit Card Fees Non-refundable
Installment entry deposit Non-refundable

 

Changes to your Registration

Any changes to your registration after 1 November 2022 will incur a $30 administration fee and $40 fee for bib replacement if you are changing category and require a different bib. If you wish to change between events that have a different entry fee price the difference in price must be paid by the competitor. If you are changing between events that has a lower entry there is no refund provided for the difference. Team member changes after 1 November 2022 will incur a $30 administration fee per change. If the number of team member changes means no one from the original team is still in the team then the team must be withdrawn as per the withdraw policy.


Please ensure your registration details are correct at time of entry.


Replacement Team Members

Teams wishing to replace a team member are able to. They must contact us to advise us of their request to do so and the replacement team member needs to complete the online entry form before 5 January 2023. Team member changes after 1 November will incur a $30 administration fee for each change.


Transfers 

Transfers to other years events are not permitted. Transfers between participants are not permitted.

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